Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactus@hebalinens.com  or on our customer relation number: +201070119335. If your return is accepted, we’ll send you instructions on how to send your package. 

-If your return is accepted, we’ll send your instructions on how to send your package.

-Items sent back to us without first requesting a return will not be accepted.

-You can always contact us for any return question at cnotactus@hebalinens.com or on our customer relation number: +201070119335

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Certain types of items cannot be returned, such as special orders, Please get in touch if you have questions or concerns about your specific item.

Exchanges

You can exchange the item you have from the nearest Store around you or contact us at contactus@hebalinens.com 

 Stores Locations:

First Mall

City Stars

Inter Continental (Semiramis)

Down Town

Degla Center (Zamalek)

Arkan

Hacienda (North Coast)

Diplo (North Coast)

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

• Actual Fabric colors may vary. This is due to computer monitors displaying colors differently and everyone can see these colors differently. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly from your monitor.
• The above policy does not apply on any faulty fabric.  
• Custom products (such as special orders or personalized items) are non refundable and non exchangeable.
• Shipping charges are non refundable, additional return charges may apply. 
• The product should be in it's original packaging.
• The refund within 30 days and it will be received with the same payment method. 

Exchange or Refund methods:

OPTION 1: Exchange or Refund from your home:

Step 1 : Contact us Via: 

-  contactus@hebalinens.com 

-  Our customer relation number: +201070119335.

Step 2 : Send us a picture of the received product and your order number. 

*Note: Our office hours are 8 am - 6 pm Sunday to Thursday. All inquiries will be attended to within 2 working day.

OPTION 2 : Exchange or Refund via One of our stores

You can do the refund or exchange Via one of our physical stores. 

Step 1 : Take your item to your nearest store with copy of your receipt or your confirmation email.

Step 2 : A store representative will check the item. 

Step 3 : If item is in its original condition You can exchange it instantly or if you which to refund it, the refund will be received with the same payment method within 30 days.